Terms of service

Here is the English translation of your shop's Terms of Service, aligned with Shopify's legal framework and customized for your doll clothes business.
You can copy and paste this text directly into your Shopify admin (**Settings > Policies / Legal > Terms of Service**).
# Terms of Service
*Customized based on Shopify Core Compliance Regulations · Applicable to Doll Clothes, Handmade, and Cotton Doll Accessory Shops*
### Introduction and Governing Law
Welcome to our store! This Terms of Service (hereinafter referred to as "this Agreement") constitutes a legal agreement between you (hereinafter referred to as the "Customer" or "you") and this store (hereinafter referred to as "we", "us", or "our") regarding the purchase of doll clothes and related accessories. Our store is built on the Shopify platform. In accordance with the Shopify Terms of Service, by accessing our website or purchasing products from us, you agree to be bound by all the terms and conditions of this policy.
### Section 1: Scope of Application and Account Responsibilities
1.1 **Service Objects:** This store primarily sells cotton doll clothes, accessories, and handmade doll products. By browsing or placing an order in this store, you represent that you are at least the age of majority in your country or region of residence, or that you have given us your express parental consent.
1.2 **Shopify Platform Infrastructure:** Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. In accordance with Shopify's security and compliance requirements, you must provide true, accurate, and current personal and billing information. This store shall not be held liable for delivery failures or orders intercepted by fraud control systems due to inaccurate information provided by the buyer.
### Section 2: Product Characteristics, Inventory, and Handmade Variance Disclaimer
2.1 **Handmade & Batch Manufacturing Characteristics:** Doll clothes and accessories are specialized, miniature textile products. Some items are purely handmade or involve manual assembly and hand-sewing. Therefore, minor handmade traces (such as slight loose threads, residual fabric glue, minor left-right asymmetry, or water-erasable pen marks) are unavoidable and do not constitute product quality defects.
2.2 **Color Deviation and Sizing:** Due to variations in color calibration across different monitors (mobile phones/computers) and different shooting light, minor color discrepancies may exist between the actual product and the photos. Furthermore, because cotton dolls from different manufacturers (such as chubby bodies, slim bodies, or fluffy hair types) vary in stuffing volume and tailoring, the fit of the same outfit may differ. Please verify the size specifications carefully before purchasing.
2.3 **Deposits and Pre-orders (Group Buys / Pre-orders):** If an item is marked as a "Pre-order" or "Custom Made-to-Order", please pay close attention to the estimated production and shipping timeline (production window) indicated on the page. Production windows are subject to change due to manufacturer schedules, fabric supply chain delays, or customs clearance delays. We reserve the right to adjust shipping times when necessary and will keep you updated via store announcements or emails.
### Section 3: Pricing, Billing, and Right to Refuse Orders
3.1 **Price Adjustments:** Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without liability to you or any third party for any price adjustments.
3.2 **Shopify Risk Control and Right of Refusal:** In accordance with Shopify's core regulations, we reserve the right to refuse service to anyone for any reason at any time. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to unconditionally and unilaterally cancel and fully refund orders flagged by the system as high-risk (potential fraud), reselling, malicious hoarding by competitors, or wholesale operations.
### Section 4: Payments, Third-Party Logistics, and Shipping Risks
4.1 **Payment Compliance:** All payments processed through this store are encrypted and handled securely via Shopify Payments or integrated third-party compliant payment gateways (such as PayPal, Stripe, etc.). You agree to provide current, complete, and accurate account information for all purchases made at our store.
4.2 **Logistics and Shipping:** In accordance with Shopify Shipping and its related regulations, our responsibility as the seller is limited to securely packaging and handing over the goods to the carrier (logistics company) on time. Actual delivery transit times, customs clearance delays, and destination country import duties/taxes are determined solely by the logistics companies and local customs authorities. If a package is returned or destroyed due to the buyer's failure to clear customs or refusal to pay customs duties, all associated losses and secondary shipping fees shall be borne by the buyer.
> **⚠️ Critical Unboxing Notice (Core Seller Protection):**
> Given that doll clothes are small and easily lost, buyers **MUST record an uninterrupted, continuous unboxing video starting from the very moment the package is opened**. If any item is claimed to be missing, wrongly sent, or heavily damaged, this complete unboxing video must be provided as the *sole valid proof* for after-sales service. If no video is provided, the store reserves the right to refuse after-sales processing, as responsibility between third-party couriers and the customer cannot be verified.
> 
### Section 5: Refund & Return Policy
5.1 **Special Nature of Goods:** Due to the miniature and delicate nature of doll clothes and accessories, items easily affect secondary sales once opened. The following situations do not qualify for returns or exchanges:
 * Minor handmade marks, minor loose threads, slight color deviations, or the buyer's doll failing to fit into the clothes (unless due to incorrect size labeling by the store);
 * Pre-ordered or custom-made items cannot be canceled or refunded midway once the production process has begun due to subjective reasons (e.g., "cannot wait any longer" or "leaving the doll hobby community");
 * Requests made after the store's designated after-sales period (within 7 days from the date of tracking delivery confirmation, or shorter if specified on the product page).
   5.2 **Quality Issues Processing:** If the product has severe quality issues (such as large-area damage, severe stains, or major missing items) and the buyer provides a valid unboxing video, please contact customer service within 7 days of delivery. If it is verified as our responsibility, we will provide a replacement, exchange, or a full refund depending on the situation, and cover the return shipping costs.
### Section 6: Intellectual Property and Prohibited Uses
6.1 **Copyright Protection:** All design patterns, product photography, clothing patterns, and copywriting of the doll clothes and accessories sold in this store are the intellectual property of this store or the original designers. Any unauthorized commercial use, image theft, unauthorized replication, copying patterns, or plagiarism by any individual or entity is strictly prohibited. Upon discovery, we will pursue legal action and terminate all services to the offending user.
6.2 **Prohibited Uses:** In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon our intellectual property rights or the intellectual property rights of others; (d) to submit false or misleading information; (e) to abuse Shopify platform vulnerabilities for malicious order placements or fraudulent chargebacks.
### Section 7: Disclaimer of Warranties and Limitation of Liability
7.1 **Service Interruptions:** We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free, as this relies heavily on Shopify’s cloud infrastructure. The products and services are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied.
7.2 **Limitation of Liability:** In no case shall this store, our employees, collaborating artisans, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, or incidental damages of any kind arising from your purchase or use of any products. To the maximum extent permitted by law, our maximum aggregate liability shall be strictly limited to the actual product amount paid by you for the disputed order.
### Section 8: Changes to Terms of Service and Final Interpretation
8.1 **Continuous Updates:** You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
8.2 **Final Interpretation:** This store retains the right of final interpretation of these Terms of Service and all in-store event rules within the scope permitted by law.
*If you have any questions regarding the Terms of Service above, please feel free to reach out to us via our official store support email or through Shopify Chat.*
*© All Rights Reserved. Powered by Shopify Framework*